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Data Privacy Statement

Data controller as defined by the data protection legislation:

Axel Gerstl e. Kfm.
Fiat 500/126 Ersatzteile - Luisi-Sportlenkräder
Münchner Str. 17
DE-82239 Biburg / Alling - Germany

Phone: +49 - 8141 - 534860
Fax: +49 - 8141 - 5348610
service or contact form

Our VAT-ID: DE 811387290

Amtsgericht München - Registergericht
Commercial register no.: HRA 106960

Indirect Data Collection

Server Logs
With every visit of our website by a data subject or an automated system, general data and information is collected. This general data and information is stored in our server log files. Collected data and information may include the visitor’s Internet Protocol address (IP address), the date and time when the website was accessed, the address of the accessed website, the referrer website, the browser used and the operating system used. The collection of this data is intended to fend off any threats in the case of attacks targeting our IT systems. When using this general data and information, we do not draw any conclusions about the data subject. Logging this information is required by law and necessary for safety reasons. There is no opt-out possibility, however, this information is never used for any other purposes.

Website Analysis

Purpose of Data Processing

This website uses Matomo, which is an open-source, self-hosting software designed to collect anonymous information about how this website is used. Data on visitor behaviour is collected to identify possible issues such as pages that are not found, search engine issues or unpopular pages. As soon as the data is processed (number of visitors that see defective pages, just one page, etc.), Matomo creates a report and thus enables the website operator to react accordingly (layout adjustments, new content, etc.).

Matomo processes the following data:
  • Anonymised IP addresses by removing the last byte
  • Pseudo-anonymised location (based on the anonymised IP address)
  • Date and time
  • Title of the accessed page
  • URL of the accessed page
  • URL of the previous page (if this is allowed)
  • Screen resolution
  • Local time
  • Files that were accessed and downloaded
  • External links
  • Page loading speed
  • Country, region, city (with low accuracy due to the truncation of the IP address)
  • Main browser language
  • User agent of the browser
  • Interactions with forms (without disclosing their content)
Rights of the Data Subjects
As Matomo collects information based on legitimate interests, you may exercise the following rights:
  • The right to information and data portability: you have the right to demand all your data at any time.
  • The right to deletion and correction: you have the right to request us to delete all your data at any time.
  • The right to file a complaint with the data protection authorities: If you think that the way we process your data with Matomo is unlawful, you have the right to file a complaint with the data protection authorities.
  • The right to object and the right to restriction of processing: you have the right to object to data collection at any time by enabling DoNotTrack in your browser or by ticking this box:

Based on Legitimate Interest

Data processing is based on the principle of legitimate interest.
Processing the data helps us to find out what works on our website, and what doesn’t. For example, it helps us to find out whether consumers appreciate the contents of our website or how to improve its structure. Thanks to data processing, our users thus benefit from a website that is constantly being improved. Without this kind of information, we would not be able to provide such services. Your data is exclusively employed to improve website usage.

Contact Form

The contact form helps us to establish a one-time contact with you.
It processes your e-mail address and sends the data you entered to the Axel Gerstl team. The data is not shared with anyone and and is only used for answering the request (no other marketing e-mails will be sent to you).
Data recipients:

Disclosure of Data to Third Parties

We will not disclose any personal data to third parties.
Excepted from this practice are processors (service partners) requiring data to be transferred to fulfil their tasks (e.g. the bank charged with the handling of payments and any forwarding agents). The amount of data transferred for these purposes, however, is limited to the required minimum.

Transferring Data to Third Countries

The data on this website and Matomo are hosted in Germany. The corresponding data never leaves the EU.

Cookies

Short version of the declaration: All cookies related to our website are required for the proper operation of our online shop and will be deleted as soon as you leave our website.
Full declaration:
During each visit of our website or the online shop, a so-called cookie is stored on your computer to enable the use of particular features (shopping cart). This is a small text file which is placed on your computer. At the end of the browser session, i.e. when you close your browser, the cookie will be deleted (so-called session cookie).
You can of course visit our website without accepting cookies. Web browsers are by default set to accept cookies. You can disable the use of cookies at any time by changing your browser settings. Please refer to the help functionality of your browser to learn how you can change these settings. Please note, however, that some features of our website (e.g. shopping cart functionality) will not work with cookies disabled.

Registration on Our Website

When you register as a customer, we collect personal data, such as name, address, contact and communication data (phone number, e-mail address), that enable the use of our personalized services. Once you have registered with us, you can access contents and services exclusively offered to registered users. Moreover, registered users can, at any time, edit or delete the data they entered during the registration as needed. Beyond that, it is a matter of course that we will inform you about your personal data stored with us at any time. We will also be pleased to correct or delete this data on your request, provided this does not conflict with legal obligations to retain records. To contact us on this behalf, please use the contact data indicated below this privacy statement.

SSL Encryption

To protect your data during the transfer, we employ state-of-the-art encryption methods (e.g. SSL) via HTTPS.

Newsletter

The data you enter to subscribe to our newsletter will only be used for this purpose. As a subscriber, you may also receive e-mail notifications about developments relevant to the service or the registration (e.g. changes made to the newsletter provision or technical matters).
For an effective registration, we need a valid e-mail address. To verify that a registration is indeed performed by the e-mail address owner, we employ the “double opt-in” mechanism. For this purpose, we log the newsletter subscription, the dispatch of a confirmation e-mail and the receipt of the reply requested by it. No other data will be collected. The data will be used solely for newsletter distribution and will not be disclosed to third parties.
You may revoke your consent given for storing your personal data and for using it for the newsletter distribution at any time. You will find a corresponding link in every newsletter you receive. Alternatively, you can deregister directly on the website or tell us to do so via the e-mail address indicated below this privacy statement.

Our online presence on Facebook

Our social media presence ensures an improved and active communication with our customers and other interested persons. We use this presence to provide information about our products and current promotions. With every visit of our online social media sites, your data may be automatically collected and stored for market research and advertising purposes. From this data, user profiles are created using pseudonyms. Such user profiles may for example be used to place advertisements on the platform and on other sites that are likely to correspond to your interests. For this purpose, we usually place cookies on your device. These cookies track the visitor’s behaviour and store information on his / her interests. This serves according to Art. 6 (1) lit. f GDPR the protection of our legitimate interests in the proper presentation of our offer and in an optimum communication with customers and other interested persons that are overriding in the process of balancing of interests. Any requests by social media platform operators to consent to the processing of your data, e.g. by ticking a respective checkbox, are based on Art. 6 (1) lit. a GDPR as the legal foundation for data processing. As far as the aforementioned social media platforms are headquartered in the USA, the following applies: An adequacy decision of the European Commission, based on the EU-US Privacy Shield, exists for data transfers to the USA.
For detailed information on the processing and use of the data by providers on their sites as well as a point of contact and your relevant rights and setting options, in particular opt-out options, please refer to the privacy notes of the providers accessible by clicking the links below. If you still have questions in this regard, please do not hesitate to contact us.
Facebook: https://www.facebook.com/about/privacy/
Opt-out:
Facebook: https://www.facebook.com/settings?tab=ads

Changes to Our Privacy Policy

We reserve the right to occasionally adapt this privacy statement in order to always comply with the legal requirements or to reflect changes made to our services in the privacy statement (e.g. when introducing new services). For your subsequent visit, the new privacy statement will be applicable.

Questions to Our Data Protection Officer

For questions regarding data privacy or data protection, please send us an e-mail or directly contact our data protection officer:
datenschutzbeauftragter

AI-powered ChatBot

Type and Scope of Data Processing
Our online shop uses an AI-powered ChatBot to assist you with general questions, product inquiries, and service-related questions. The ChatBot exclusively accesses information from our internal knowledge databases and product database. No personal or personalized data is collected or processed by the ChatBot.

Input and Communication Data
During your use of the ChatBot, the data you enter (questions, search terms, etc.) is processed on our servers. A temporary communication ID is generated during communication with the ChatBot, which is solely used to link your questions with the corresponding answers.
For the technical provision and functionality of the ChatBot, your IP address is also transmitted. However, it is not used for any other purpose and is stored only for the duration of the session.

Storage of Anonymized Chat Logs
The conversations conducted via the ChatBot are stored in an anonymized form for optimization purposes. These anonymized data are used solely to train the ChatBot and improve its quality. It is not possible to link these data to a specific individual.

Legal Basis for Processing
The data processing is based on Art. 6 para. 1 f) GDPR. Our legitimate interest lies in providing you with efficient and informative customer service and improving our ChatBot.

Data Deletion
The communication IDs processed during the use of the ChatBot are deleted when the browser window is closed. The anonymized chat logs are retained for as long as necessary to optimize the ChatBot.

Disclosure to Third Parties
The data collected in connection with the ChatBot is not shared with third parties.